Shipping Policy:
- Express & Insured Worldwide Shipping on all orders.
- Orders are sent out with Royal Mail, UPS and DHL couriers. A tracking number is supplied via email after the order is processed.
- Please allow 1-2 business days for processing before your order ships.
- There are no additional customs duties on all orders.
Estimated Delivery Times:
- Express delivery: 5-10 business days.
Returns & Refunds Policy
For health and safety reasons, we are unable to accept returns or exchanges on skincare and cosmetic items once they have been shipped.
Please note:
- Product packaging may vary from images shown on our website. Our products are sourced directly from the same trusted manufacturers, and while branding or labelling may differ depending on distribution, the formula and ingredients remain the same.
- Refunds will only be issued in cases where items arrive damaged, defective, or if the wrong product was sent. In such cases, please contact us within 7 days of delivery with your order details and a photo, and our team will arrange a resolution.
- In situations where a refund is approved, customers may be asked to keep or safely dispose of the product, as health and hygiene regulations prevent us from accepting returns.
Our priority is to ensure that you receive safe, high-quality products exactly as described in your order. If you have any concerns, please reach out to our support team on the main page, and we’ll do our best to make things right.